Return Policy

We retain the exclusive and sole right as to whether an item may be returned, exchanged, or the order cancelled. RuggedMade thus encourages customers to use caution when placing an order, as once placed, the order may not be able to be cancelled, nor the item returned or exchanged. Packages that show a confirmed delivery from the carrier will be subject to investigation and will not be eligible for a refund or replacement until the carrier's investigation is resolved. Should your package not be delivered, please contact us at: support@ruggedmade.com with your order number to start the investigation.

Items that are abused, misused, and overloaded are not eligible for return, nor are they covered under warranty.

To obtain a refund or exchange, written prior approval must be given by RuggedMade. Please request an RMA number by emailing support@ruggedmade.com.

All returned products will be inspected, and, if eligible, the refund amount is subject to our sole discretion.

The product must be received in new, unused condition in its original packaging, including all parts, accessories, and manuals.

Products can be test-mounted, but not used.

RuggedMade can not accept returns of hydraulic products, including, but not limited to, cylinders, pumps, and valves, that have had any fittings installed or have had any fluid run through them.

RuggedMade can not accept returns of gas or diesel-powered products once they have been oiled and/or gassed, including, but not limited to, engines and hydraulically powered equipment.

Shipping charges for most orders are not refundable. Original outbound shipping charges may not be refundable, depending on the reason for return. Unless otherwise expressly authorized by RuggedMade, customers are responsible for all return shipping costs.

At our sole discretion, RuggedMade may deduct a restocking fee.

Refunds may take up to 7-14 business days to process, and the timing of funds returning to the original payment method is determined by the bank or card issuer's policies.